Postage is free for purchases over $75 for both domestic and international customers.
A flat postage rate of $7.50 is charged for purchases under $75 in Australia.
A flat postage rate of $12.50 is charged for purchases under $75 for International customers.
International shipments may be subject to import duties and taxes upon arrival to your country. Any additional charges for duties/taxes or customs are the responsibility of the recipient.
Returns and exchanges
Building this community is important, and so is keeping community members happy! If you are not happy with a purchase, please let me know and we can work it out straight away.
If for any reason you are unhappy with your online order you may return it for a refund.*
The return and exchange steps are listed below.
- Before you return your product, please make direct contact with me either by completing the online contact form through the ‘Contact Us’ link on the website.
- Once I have acknowledged your return request, you may return your item(s) along with a copy of receipt to:
PO Box 5254, Clayton, Victoria 3168
- Once item(s) are returned, the refunds will be processed and a confirmation email will be sent.
*Woven by Society accepts returns only if they are returned within 14 days of delivery and in their original purchased condition.
*Woven by Society can only provide refunds on fabric and products if they are returned in the same condition and in the original packaging as when it was sent to you.
*Customers are responsible or the payment of postage on returned items if they are not faulty.
If you have booked (and paid) for a workshop, cancellation must be made at least one week prior to the workshop date to receive a refund (refund will be amount paid minus 5% admin fee).
Cancellations made up to 48 hours prior to the workshop will incur a 25% cancellation fee. Unfortunately refunds will not be issued for cancellations made less than 48 hours prior to the workshop date.